Privacy Policy

1. Who We Are

Delta First Building Services Limited ("Delta First", "we", "us", "our") is a private limited company registered in England and Wales (Company No. 17182139), with our registered office at Poplar House, 5 The Poplars, Colchester, Essex, CO3 9DS.

We are committed to protecting and respecting your privacy. This policy explains how we collect, use, store and share your personal data when you use our website (www.deltafirst.co.uk) or contact us about our services.

For any queries about this policy or your personal data, please contact us at: info@deltafirst.co.uk or by post to the registered office above.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity data: your name, job title and organisation name
• Contact data: email address, telephone number(s), postal address
• Enquiry data: details of the services you enquire about and any information you provide in your message
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform, and other technology on the devices you use to access this website
• Usage data: information about how you use our website, products and services
• Communication data: records of any correspondence between us, including email and phone calls

We do not collect any special categories of personal data (such as health data, religious beliefs or biometric data) and we do not collect data relating to criminal convictions.

3. How We Collect Your Data

We collect data through the following means:

• Direct interactions: when you complete our website enquiry form, call us, or email us
• Automated technologies: as you interact with our website, we may automatically collect technical and usage data via cookies and similar technologies (see our Cookie Policy)
• Third parties: we may receive data about you from analytics providers, or from referrals by other clients or business contacts

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your data to:

• Respond to your enquiry and provide you with a quotation or information about our services
• Perform a contract with you or take steps at your request before entering into a contract
• Manage our relationship with you, including notifying you about changes to our terms or services
• Administer and protect our business and website
• Deliver relevant website content and measure its effectiveness
• Comply with our legal and regulatory obligations

We will only send you marketing communications where we have your consent or where we have a legitimate interest to do so (for example, following up on a quotation you have requested). You may opt out at any time by emailing info@deltafirst.co.uk.

5. Legal Basis for Processing

We rely on the following legal bases under UK GDPR for processing your data:

• Contractual necessity: where processing is necessary to fulfil a contract with you or prepare to enter one
• Legitimate interests: where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
• Consent: where you have given us clear consent to process your data for a specific purpose
• Legal obligation: where we are required to process your data to comply with law

6. Data Sharing

We do not sell your personal data to third parties. We may share your data with:

• Our employees and directly employed engineers who need access to fulfil your service request
• IT service providers and platform operators who support our business systems (e.g. email hosting, website hosting)
• Professional advisors including solicitors, accountants and insurers
• Regulators or law enforcement agencies where required by law

All third parties are required to respect the security of your data and to treat it in accordance with UK data protection law.

7. International Transfers

We store your data within the United Kingdom and European Economic Area. If any transfer outside these areas is necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. Typically:

• Enquiry and contact data: retained for up to 3 years from last contact
• Contract and financial records: retained for 7 years in line with HMRC requirements
• Website analytics data: typically retained for 26 months

9. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your personal data in certain circumstances
• Right to restrict processing: to request that we limit how we use your data
• Right to data portability: to receive your data in a structured, commonly used format
• Right to object: to object to our processing of your data based on legitimate interests
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@deltafirst.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Data Security

We have implemented appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration or destruction. Access to your personal data is restricted to those who have a business need to know.

11. Cookies

Our website uses cookies and similar tracking technologies. Please see our Cookie Policy for full details of the cookies we use and how to manage them.

12. Third-Party Links

Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control those websites and are not responsible for their privacy practices.

13. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this privacy policy or our data practices, please contact:

Delta First Building Services Limited
Poplar House, 5 The Poplars, Colchester, Essex, CO3 9DS
Email: info@deltafirst.co.uk
Telephone: 01206 237422